Our policies

The fine print. All you need to know about using our product, the service we offer and how your data is handled.


 

Linkzi Terms of Use

Acceptable use

  • You agree to use this service responsibly and not for any purpose that is illegal, harmful, or violates others’ rights.
  • Do not use this service to shorten links that lead to:
    - Malicious content (such as malware, phishing and the like),
    - Harmful, adult or sexually explicit, or illegal content, or
    - Misleading or deceptive content.

Privacy and Data use

  • We respect your privacy and are committed to safeguarding it. Data collected is limited to usage analytics to improve the service. We will not sell, share, or misuse your information.

Disclaimer of Liability

  • We strive for accuracy and availability but do not guarantee error-free operation. Use of this service is at your own risk.
  • We are not responsible for any direct, indirect, or incidental damages that arise from using the service.

Modifications

  • We may update these Terms from time to time, which will be posted on the website.

Account termination

  • Violation of these Terms may result in suspension or termination of your access to the service. In the case of account suspension and termination, refunds will be provided at the sole discretion of the company.

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Privacy policy

Information we collect

  • Usage data: We collect basic data on how the service is used (e.g., clicks, links created) to improve our performance and user experience.
  • Personal information: We only gather minimal personal data necessary to provide the service. No sensitive data is collected without explicit consent.

How we use your data

  • Service Improvement: Usage data helps us understand how the service is used and make updates for a better user experience.
  • Communication: If needed, we may use contact information provided by you for customer support or important service updates.

Data sharing and disclosure

  • We do not sell, rent or share your personal data with third parties for marketing purposes.
  • Data may be shared with trusted service providers strictly to support our operations (e.g., analytics providers) under confidentiality agreements.

Data security

  • We take reasonable steps to protect your data through encryption and secure storage practices. However, no online service is entirely risk-free.

Your choices and rights

  • Access and Control: You can request access to, or deletion of, your data at any time by contacting us.
  • Cookies: You may control cookie preferences in your browser settings; however, some service features may be affected.

Policy updates

  • This policy may be updated periodically. Changes will be posted on our website with the latest revision date.

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Support policy

Eligibility for support

  • Support is available exclusively to registered users. Unregistered users are encouraged to sign up to access our support services.

Primary support channel

  • Email Support: Registered users can reach out to our support team via email at linkzi@obsidiantechnologies.io. We strive to respond to all support requests within 24-48 hours (maybe a bit longer over weekends and public holidays).

Additional support options

  • Video or Online Conferencing: For complex issues or special requests, we may, at our discretion, arrange a video or online conferencing session to provide additional support.

Scope of support

  • Our support team assists with issues related to account access, link management, and service functionality.
  • We do not provide support for third-party services or external issues beyond the scope of our platform.

Support hours

  • Support requests are addressed during our standard business hours: Monday - Friday, 09:00 - 17:00 (SAST) (excluding South African public holidays)
  • Cookies: You may control cookie preferences in your browser settings; however, some service features may be affected.

Policy updates

  • This policy may be updated periodically. Changes will be posted on our website with the latest revision date.

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  • Policies updated 18 July 2025.